Kind, dedicated, caring.
Now add “legendary” to the adjectives Hy-Vee shoppers and co-workers can use to describe Scott Huerter.
Huerter, manager of store operations at Rochester No.1, learned this morning that he is a recipient of Hy-Vee’s highest honor: the Legendary Customer Service Award.
Peers who nominated him said Huerter’s commitment to go above and beyond for his customers is what makes him stand out. He received the award at a surprise ceremony attended by colleagues, friends and relatives. The presentation was broadcast live on his store’s Facebook page.
“I have to thank God. He blessed me with a great family and great friends and a great store to work at,” Huerter said. “I’ve been with Hy-Vee for 30 years, and this is pretty cool.”
Huerter has worked at Rochester No. 1 since it opened in 1998, “and he has touched the lives of every customer and employee since the beginning,” said Ron Pickel, store director. “He is what friendly, honest, great customer service is all about, and you will not find a more caring and dedicated employee in our company.”
Co-workers describe Huerter as a compassionate person known to quietly reach into his own pocket for customers who can’t afford their groceries. He delivers consistent, quality service daily, they said.
“You will not find a more caring and dedicated employee at Hy-Vee than Scott Huerter.” said Mike Long, district vice president for Hy-Vee’s northeast area. “Scott strives to lead by example and give every customer and employee the best possible experience. He never fails to provide help and respect when a customer is in need.”
The Legendary Customer Service Award recognizes “exemplary achievement in providing service that exceeds customers’ expectations.” Only 11 winners are selected each year from among more than 82,000 employees in eight states.
Hy-Vee Chairman, CEO and President Randy Edeker said Huerter is exactly the type of employee company officials had in mind when the award was established in 2006.
“Scott personifies what Hy-Vee stands for: helpful, honest and respectful service to our customers. His dedication to this community and the people that live in it is evident each and every day through his hard work,” Edeker said. “This award honors the best of the best, and Scott is most deserving of this recognition.”
About The Award
Candidates for the Legendary Customer Service Award are nominated by co-workers; winners are selected by a panel of Hy-Vee’s top officers. Nominations are evaluated on the employee’s overall contributions to the company in nine areas: passion for customer service, attitude, initiative, teamwork, problem-solving, dedication to the Hy-Vee fundamentals, communication skills, professional image and self-confidence.
Huerter and 10 other 2016 recipients will be inducted into Hy-Vee’s Customer Service Hall of Fame and receive a coveted Legendary Customer Service name badge and a custom-designed ring to commemorate the honor. They will be guests of honor at their area’s service award dinner in October, which honors employees for longevity of service in five-year increments, from five years to 45 years and beyond. They will also be recognized at Hy-Vee’s annual stockholders’ meeting in December. And finally, their photos will be prominently featured on the side of Hy-Vee trucks, taking their helpful smiles to millions of travelers throughout the Midwest.
Cover Photo, from left: Curt Osmanski, store director, Brookings, S.D.; Ron Pickel, store director, Rochester No. 1; Scott Huerter, manager of store operations, Rochester No. 1; Michael Long, district vice president, northeast area; Darren Baty, executive vice president, Eastern Region.